Real results, real stories
Our Customers' Jewerly Journeys
Jessica L.
I bought several tops for my piercing and I loved them! They’re beautiful, durable, and super comfortable. I’ve already recommended them to my friends and will definitely buy more.
Ashley M.
Great variety, amazing quality, and a team that really knows earrings. Couldn’t be happier with my purchase.
Michael S.
I loved this store! The shopping process was super quick and easy, everything arrived very well packaged and with amazing quality. It’s now my favorite piercing shop.
FAQs
We generally aim to ship your order within two days, with the exception of weekends. During times of high order volume, your order may experience a 3-to-5 day window before shipping. This includes sales periods, festival and holiday seasons and public holidays.
We do! All of our orders are lovingly packed in sunny California before being sent to your mailbox.
We offer the choice of two shipping options depending on how soon you need your order.
Economy USPS 1st class shipping is available for $8 USD when shipping to most areas worldwide.
Express shipping is optional for $20 USD, and it’s available in all countries except Chile, Iceland, Kuwait, Puerto Rico, Réunion Island and other remote regions.
Ordering is easy! Click on the item you’d like to purchase and select your preferred options (colour, size, length and quantity) before adding your item to the cart. Repeat as many times as necessary until your cart is ready for checkout.
To see all items in your cart, click on “My Cart” on the top right of this page. Once you’re ready, start your checkout process by entering your address, delivery details and payment information.
After submitting your order, you’ll be brought to an order confirmation page and you’ll receive an email with all the details. Now all that’s left is to get excited for your items!
or incorrect products in your order, contact us at @email with “Incorrect Products Received” and your order ID. If possible, include a photo of what you received in your package. Once we process your email, we will send you the right products using express shipping to ensure your order is correctly fulfilled.
We accept credit and debit card payments, as well as Apple Pay, PayPal and Google Pay. Buy with confidence knowing that your payments are processed securely through encrypted gateways. We do not have access to any credit or debit card information.
To begin the cancellation process, email us at @email within 12 hours after your order has been placed. Cancellations or changes after this 12-hour window will not be accepted since we cannot guarantee your order has not already been processed. Cancellations or exchanges are not accepted during sale periods. Approved cancellations will be refunded in store credit only.
For defective items, contact us at @email with “Defective Item Received” and your order ID. Please be as detailed as possible when describing the defect in your email, and include at least one clear snapshot of the item so we can see the problem.
Once we receive your email, our customer service department will assess each request on a case by case basis. We will potentially compensate you (with replacement or store credit) for items within a 6-month window after your package has shipped.
Please be aware that any personal damages to the defective item or items that have exceeded the 6-month window will not qualify for compensation.
Your package may have been routed back if your address is incomplete or incorrect, or if it was left unclaimed for a specific period of time.
In any case, it is your responsibility to pay the additional shipping fee to re-ship your items, even if a shipping coupon was used. Packages marked as undeliverable, unclaimed or refused are not authorized returns, and as such are not eligible for refunds.
To protect the health and hygiene of our customers, piercing jewelry is excluded from being exchanged or returned.
We accept exchanges or returns for all non-piercing jewelry. Your request for return or exchange must be submitted no later than one week after receiving your package. Approved refunds will be refunded in store credit only. Email customer service at @email to start the return or exchange process.
Please note that the return postage is your responsibility if your exchange or return is approved.
To return or exchange your item:
1. Ensure your item is in original condition and is placed within the original packaging & gift box.
2. Package your return in a sturdy or padded envelope to prevent damage during transit.
3. Mail your return package with a registered tracking number to ensure your package gets back to us safely.